Support

Need help with AskSimon? We're here for you. The fastest way to reach us is by email, and we typically reply within 1–2 business days.

Contact Us

Email: [email protected]

When contacting us, please include your account email, the device and app version you are using, and a short description of the issue so we can help you faster.

Frequently Asked Questions

How do I subscribe?

Open the app, go to the subscription screen, and complete the purchase through the App Store. Subscriptions are billed through your Apple ID.

How do I restore a purchase?

On the subscription screen, tap "Restore Purchases" to restore an active subscription tied to your Apple ID.

How do I cancel or manage my subscription?

Apple subscriptions are managed in your Apple ID settings: open Settings, tap your name, then "Subscriptions". Cancel at least 24 hours before renewal to avoid the next charge.

How do I delete my account?

Sign in, open the account panel in the app, and choose "Delete account" to remove your account profile and server-side records. Apple subscriptions remain managed in your Apple ID settings.

Privacy & Terms

Read the Privacy Policy and Terms of Use (EULA).